FAQ

Are de Buyer products made in France?

Besides a few exceptions, all our products are made in France in our very own factory located in the beautiful Vosges Region. This is where we have been conceiving, engineering and manufacturing all our products since 1830. For the few products that are not manufactured in France, it is because despite all our efforts, we couldn't find the necessary skillset or machinery locally. In any case, we always source the materials with the best providers.

Does your cookware work on induction stovetops?

Not all of it. The stovetop compatibility is indicated on each product page, and we recommend that you follow the instructions. Using a non-induction piece of cookware on an induction stovetop can create warping or worse. To learn more about our induction cookware, please consult this page.

Are de Buyer utensils dishwasher safe?

Our cookware is not dishwasher safe, and we generally recommend to hand wash all your cookware utensils. Some of our bakeware is dishwasher safe. To be sure, please consult the Use and Care tab on the product page.

Do you ship outside of the US?

Our US website exclusively services individuals physically located in the US. If you are an individual located outside of the US and willing to buy our products, please contact us at info@debuyer-usa.com. If you are a professional or a retail store, please contact us at sales@debuyer.com or fill in the form located at the top of our website.

How can I return my product?

You can absolutely return your product after you receive it if something is wrong. Please note that we can only accept returns on products that have been purchased through our website. If you bought your product with one of our retail partners, please contact them directly. You can consult our Shipping & Return policy and you can contact our Customer Service if you have any questions or wish to return a product you brought from our website.

Do de Buyer pans come with a lifetime warranty?

Our Carbon Steel and Copper lines come with a lifetime warranty. All our other cookware comes with a limited warranty. Our detailed warranty policy can be viewed on this page.

Are de Buyer Steel pans pre-seasoned?

Our Carbon Steel and Blue Steel pans are not pre-seasoned when you buy them. They are coated with a thin layer beeswax to protect them from rusting. The beeswax should be washed off prior to first use, but any wax that remains after washing will help the seasoning process. For more information about our seasoning process, you can consult any of the product pages or follow this link.