Shipping policy

Shipping

We currently do not ship orders to Alaska, Hawaii, Puerto Rico, and outside of the United States or to APO/FPO Military Addresses.
Orders are usually processed within the same day. If you have incorrectly placed an order please contact customer service at (800)-791-5512 as soon as possible and we will try our best to stop the shipment. Free Shipping is valid for orders over $99. Orders under $99 will be subject to carrier shipping fees.

Returns & Refunds

All items can be returned for a full refund within 45 days from the date of purchase. Clearance products and gift cards are final sales and cannot be returned.
All returned items must be unused and in their original packaging to receive a full refund. *Shipping fees are non-refundable.
To start a return, please contact customer service by phone at (800)-791-5512 Mon-Fri 10-5 pm ET or by email at customerservice@debuyer.com . You will receive a return label to send your products back.
Refunds will be processed within 7-14 business days of being received at our warehouse and issued to your original form of payment. Please note a $9.95 processing fee will be deducted from your refund.
de Buyer offers refunds for purchases made on https://debuyer-usa.com/ only.
Please contact the original seller if you purchased from a different source.
de Buyer reserves the right to determine if the returned package is eligible for refund or exchange.

Last updated 01/10/22